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Digital product refund policy
Refund requests are reviewed manually.
Legal
How MxF Labs reviews digital product refunds, license activation, downloaded files, chargebacks, custom development, and support expectations.
Refund requests are reviewed manually.
Activated licenses may affect refund eligibility because activation can indicate that a product has been accessed, installed, validated, or used in a customer environment.
Downloaded files may limit refund eligibility because digital product files cannot always be returned. MxF Labs may review download events, token use, customer ownership, and support context before making a decision.
Refunds are not automatic. MxF Labs may approve, deny, partially approve, or request more information depending on the product status, reported issue, timeline, customer communication, and available records.
Chargebacks or payment disputes may result in suspended product access, disabled licenses, blocked downloads, and account review until the payment provider or MxF Labs resolves the issue.
Custom development, private systems, scoped client work, setup labor, and consulting may follow project-specific terms. Work that has already been delivered, started, or reserved may not be refundable unless otherwise agreed in writing.
Customers should give MxF Labs a reasonable opportunity to troubleshoot product issues before requesting a refund. Support requests should include product version, environment details, license/customer context, logs, screenshots, and steps to reproduce when relevant.
Send refund requests to support@mxf-labs.com. Include your order email, product name, license key if applicable, reason for the request, and any support ticket or payment reference that helps identify the purchase.